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AI Insurance is a platform for running an insurance program end to end. The web app is where your team does the day-to-day work: intake submissions, work up and send quotes, bind policies, service them over their life (endorse, renew, cancel, reinstate), handle claims, and manage the money — invoices, payments, and reserves.
The AI Insurance app with the left sidebar showing Dashboard, Events, Exposures, Policies, Quotes, Submissions, Directory, and Financials, breadcrumbs across the top, and the Policies list page filling the main area.

The app: sidebar navigation on the left, breadcrumbs across the top, and the working area — here, the Policies list.

Everything in the app is a record — a submission, a quote, a policy, a claim, an exposure, a person, an organization. Each record type has its own list page, its own detail workspace, and its own set of fields. The Entities documentation describes the record types and how they connect; this section covers using the app itself.
AI Insurance is configured per company: the fields on your records, the pages that display them, the dropdown choices, and the rules that drive them are all set up for your specific program. Your app may show different fields and tabs than the screenshots in these docs. See How your app is configured.

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The lifecycle at a glance

The heart of the app is the path a risk takes from first contact to an in-force, serviced policy:
1

Submission

A request to be quoted arrives — entered by hand, imported from files, or created from an email. The submission is where you record the applicant and check for clearance issues before doing any work. See Creating submissions.
2

Quote

From a submission you work up one or more quotes in the quote wizard — a step-by-step flow through quote details, exposures, rating information, coverages, billing, and forms, ending with review and send. See Quoting new business.
3

Bind

When the insured accepts, you bind the quote. Binding runs a short flow of its own — policy details, policy forms, review and bind — and produces a policy: the bound, in-force contract. See Binding a quote.
4

Service the policy

Over the policy’s life you endorse it (change it mid-term), renew it into a new term, cancel it, or reinstate a cancelled policy. Each of these runs as its own guided flow, and the policy keeps a full history you can browse. See Servicing a policy.
5

Claims

When something happens, you record an event — a claim or an incident — against the policy, manage it in the claim workspace (files, notes, contacts, legal, financials), and set reserves and record losses. See Handling claims.
6

Billing

Premium flows into invoices, and invoices get paid — including by the insured directly through a shareable payment link. See Billing & getting paid and the Financials section.
Alongside the lifecycle, exposures — the things being insured (businesses, buildings, vehicles, people) — sit at the center of the data model: submissions, quotes, policies, and events all reference them. The directory holds the people and organizations (brokers, attorneys, contacts) you link to records along the way.

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Where things live

The sidebar mirrors the lifecycle. Each area has a feature-reference page with the full detail:

Dashboard & tasks

Your task calendar and list — follow-ups, reminders, and assignments.

Submissions

Incoming requests to be quoted, and file/email imports.

Quotes

Priced offers, their statuses, and quote actions.

Policies

Bound contracts, activity history, renewal chains, and exports.

Events

Claims and incidents, and the claim workspace.

Exposures

The insured things, cross-referenced from everywhere.

Directory & contacts

People and organizations, linked to records as contacts.

Financials

Invoices, payments, reserves, and financial reports.
Recurring tools that work the same on every record type get their own pages: files & notes, generating forms, and exports & saved views.

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Next steps